Wellness Product Consult (virtual)

Cancellation Policy

Appointment Booking All appointments must be booked in advance through our online booking system. This ensures accurate scheduling, preparation time, and the best possible experience for each client. We offer both in-person wellness consultations and virtual consultations, as well as a mix of complimentary and paid services. Please ensure you select the correct service and appointment type when booking. Payment & Pricing Paid services must be paid in full at the time of booking unless otherwise stated. Complimentary services are offered at no cost but still require a confirmed booking. Prices are subject to change without notice, but any confirmed booking will honor the rate shown at the time of booking. Cancellations & Rescheduling We understand that life happens. If you need to cancel or reschedule: Please provide at least 24 hours’ notice for all appointments. Appointments cancelled with less than 24 hours’ notice, or missed without notice, may be subject to a cancellation fee or forfeiture of payment. Complimentary appointments that are missed without notice may limit future complimentary bookings. Late Arrivals Please arrive on time for your scheduled appointment. Late arrivals may result in a shortened session to respect the next client’s time. If you are more than 10 minutes late, your appointment may need to be rescheduled and may be treated as a late cancellation. Virtual Appointments Virtual sessions are conducted via the platform specified in your booking confirmation (e.g. Zoom). Please ensure you have a stable internet connection and a quiet, private space for your session. If technical issues arise on the client’s end and the session cannot proceed, the appointment may still be considered fulfilled. In-Person Appointments Please arrive a few minutes early to settle in and complete any required intake forms. If you are feeling unwell, please reschedule your appointment for the safety of all clients and staff. Wellness Disclaimer Wellness consultations and scans are not a medical diagnosis and are intended for educational and informational purposes only. They are not a substitute for medical advice, diagnosis, or treatment from a licensed healthcare professional. Respectful Use of Services We reserve the right to refuse or discontinue services if policies are not respected or if behavior is inappropriate or disruptive. Agreement By booking an appointment, you acknowledge that you have read, understood,